Strategy and calendar. We set goals for each channel and build a 30 day content plan with clear themes and post types.

Content production. We write captions, craft hooks, and design on brand visuals that fit each platform.

Scheduling and publishing. We queue posts at optimal times, add links and tags, and check formatting before they go live.

Engagement. We reply to comments and messages, escalate sensitive issues, and prompt conversations that build trust.

Social listening. We track mentions and keywords, flag trends, and note competitors worth watching.

Reporting. We send weekly snapshots and a monthly report with wins, gaps, and next steps.

Governance. We maintain an asset library, naming rules, and access controls for smooth handoffs.

Onboarding and guidelines. We set clear house rules and welcome flows that set the tone from day one.

Daily moderation. We review posts and comments, remove spam, and resolve conflicts fast.

Engagement programs. We run prompts, AMAs, and member spotlights to boost participation.

Support loop. We answer member questions and route product issues to the right team.

Insight tracking. We log common questions and ideas so you can improve content and offers.

Health metrics. We track growth, active members, response times, and sentiment trends.

Events. We plan simple virtual meetups and recaps that keep momentum high.

Scope and kickoff. We define goals, success metrics, roles, and a realistic timeline.

Work breakdown. We turn goals into tasks, owners, and due dates inside your PM tool.

Execution rhythm. We run standups, clear blockers, and keep priorities sharp each week.

Risk control. We log risks and issues, assign actions, and track them to closure.

Stakeholder updates. We share concise updates with status, blockers, and next moves.

Quality checks. We review deliverables against requirements and gather approvals.

Retrospective. We document lessons and update SOPs to improve the next project.

Campaign planning. We map offers, audiences, timelines, and assets for each push.

Email marketing. We draft, build, test, and schedule newsletters and automations.

Launch support. We coordinate tasks across teams and channels so launches run smoothly.

Funnel assets. We help brief and manage landing pages, forms, and thank you flows.

List management. We clean lists, segment by behavior, and keep data organized.

A B testing. We plan simple tests on subject lines, creatives, and send times.

Analytics. We track opens, clicks, leads, and conversions and recommend next actions.

Quality reviews. We audit conversations and coach for clarity and empathy.

Voice and tone. We align replies to your brand and log examples for training.

Escalation paths. We define who handles billing, tech, and priority cases and we track outcomes.

Knowledge base. We build macros and articles so answers stay accurate and consistent.

Inbox management. We triage, tag, and reply inside agreed response times.

Channel setup. We configure inboxes, chat, and phone tools with routing and alerts.

Revisions. We run a simple two round review so work ships on time.

Copy support. We write hooks, CTAs, and descriptions that invite action.

Thumbnails. We design scroll stopping thumbnails that fit platform best practices.

Video editing. We cut, trim, add captions, and deliver short form clips ready to publish.

Graphics. We design posts, ads, carousels, and banners sized for each platform.

Creative brief. We lock the message, audience, specs, and success criteria before we create.